Germany, Austria, France, Italy, Switzerland, Belgium, The Netherlands, Luxembourg, Sweden, Finland, Denmark, Slovakia, Slovenia.

All our orders are shipped with standard delivery. Within the EU and Switzerland, the standard delivery is shipped by DHL GoGreen.

Unless a different shipping time is specified on the respective product page, all German orders will be shipped and delivered within 1-3 business days. Outside of Germany the delivery time is 5-7 business days. Please be aware that deliveries are not possible on Sundays or Holidays.

In Germany, the cost of standard delivery is €4.99, and shipping is free from a shopping cart value of €59.95.

Shipping costs will not be refunded, as the service of the shipment has actually been provided.

Make sure to enter your address correctly when checking out. Your street name and street number should always be entered together in the same field, so that all important information can be printed on the shipping label.

If you choose a Packstation as your delivery option, please remember to add your Post number in the same address field ("street + house number"). Without the Post number, the delivery service will not be able to deliver your package.

In this case, please send us an e-mail to service@tt.bagatt.com with your order number, your name, and your correct address. We will then try to change the shipping address as quickly as possible. If the shipping process has already started, we will no longer be able to change your address.

We offer the following payment methods for our orders: Credit Card (Mastercard, Visa & American Express), SOFORT Banking, PayPal and Klarna. With Klarna you can choose between: Pay now (card payments, Klarna Direct and Sofort), Pay later (invoice) and Pay in installments (installment plan 6, 12, 24 and 36 months and flexible payments). Please note that not every country has every payment option available. You can find more detailed information at checkout.

Once you have completed your order, you will receive an order confirmation with an invoice to the e-mail address you provided.

Once your order has been completed, the invoice can no longer be changed.

If you have already paid for or returned your order and still received a payment reminder, please e-mail us with your order number, your name and the tracking number of your return. We will check this for you as quickly as possible.

Please note that processing returns, as well as issuing your refund, can take at least 3-5 business days. Your invoice will only be updated afterwards.

If you have a code, you can redeem it at checkout. After selecting your items and entering your personal information at checkout, you can enter your discount code. The amount will then be deducted automatically from your order.

Please pay attention to upper and lower case letters when entering your discount code, and make sure there are no spaces!

After entering your details on the newsletter portal, you will receive an e-mail to confirm your details. Once you confirm it, you will be redirected to your 15% newsletter code.

Make sure you have entered your e-mail address, and that the discount code has not already been used. If you still have issues, please contact us via our contact form or e-mail address, and we'll be happy to help.

Once you receive our order confirmation by e-mail, you will then receive a shipping confirmation with your tracking number. Using this tracking number, you can track the exact status of your order online via the DHL website. If you have received neither an order confirmation nor a shipping confirmation, please contact us via our contact form or e-mail address.

If you completed your payment process successfully but did not receive an order confirmation, please let us know via our contact form. It can happen that an e-mail address has a typo. We'll gladly check the status of your order for you.

Once you've placed an order, it is unfortunately no longer possible to cancel or change it, as the shipping process has already begun.

Unfortunately we have no direct control over DHL's delivery route. It's possible that DHL was unable to locate your address, or that it was incomplete. The package will automatically be returned to us, and once it has been processed, you will automatically receive a refund.

Make sure to enter your address correctly when checking out. Your street name and street number should always be entered together in the same field, so that all important information can be printed on the shipping label.

If you choose a Packstation as your delivery option, please remember to add your Post number in the same address field ("street + house number"). Without the Post number, the delivery service will not be able to deliver your package.

If the purchased item doesn't meet your expectations, you can return it to us within the 30-day return period. The item must be unworn.

For a free return of your order, you can either scan the QR code included in your package, or go to our website and register your return under Help & Contact > Returns, where you can then download the return form and label.

No, an account is not necessary for this. All you need is your order number and the e-mail address used for the purchase. Enter both in our return portal to download the return label.

The return shipment is free of charge.

An exchange is unfortunately not possible. You're welcome to return your shoes to us and then place a new order.

As soon as we receive and process your return, you will automatically receive a refund. You can check the status of your return at any time using the tracking number on your return document via DHL.

We adhere to the 14-day refund period. Once your return has been successfully processed, you will automatically receive your refund. Please note that processing your return doesn't always happen on the same day, and the refund can take 3-5 business days.

If you notice any defects in your shoes, please e-mail us with your order number, your name, and the following photos:

Both shoes photographed from above.
Both shoes photographed from below (soles).
Photo of the defect.

We will then review your details and get back to you as soon as possible with a solution.

Please note in general that signs of wear do not qualify as grounds for complaint and cannot be accepted as returns. Items showing signs of use, such as dirt, stains, creases, or scratches, are sent back at the sender's risk and are not subject to an automatic return process.

We're sorry to hear that your product doesn't meet expectations. Unfortunately, we are not able to process orders or purchases from other retailers. Please contact the retailer where you purchased your shoes for returns and complaints.

Returns are processed within 14 business days.

Once we have accepted your return, we'll send you an e-mail confirming your refund. If you paid by invoice, we'll reduce your payment by the corresponding refund amount. If you have already paid, we'll refund the amount to the account you used for payment.

You can create a customer account while placing your order, or at any time via our website.

To delete your customer account, we need your full name and the e-mail address used for the account. Send us an e-mail with this information, and we'll deactivate your account for you.

If you've forgotten your password, click "Forgot your password" below the login field. You'll then be able to change your password. If you have any issues, you can reach us via our contact form.

You can sign up for our newsletter (for updates and offers via e-mail) while placing your order. Alternatively, use the "Subscribe to newsletter" section in the top right of our website. Once fully signed up, you'll receive a 15% discount code for your next order.

If you'd like to unsubscribe from our newsletter, send us your name and the e-mail address you used to sign up. We'll then remove you from the newsletter list.

Unfortunately we don't have our own shoe shops — we are an online retailer that sells its shoes exclusively via the internet.

We're sorry to hear that your product doesn't meet our standard. Unfortunately, we are not able to process orders or purchases from other retailers. Please contact the retailer where you purchased your shoes for returns and complaints.